Privacy Policy

Last Updated: August 23, 2026

Next Era Manuka Honey Skincare (“Next Era,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, retain, and protect your personal information when you visit or use nexteraskin.com, make a purchase, sign up for our marketing communications, communicate with us, or otherwise interact with our products and services (collectively, the “Services”).

Our Services are powered in part by Shopify and may use third-party service providers to help us operate our business, process orders, provide customer support, and deliver marketing and messaging communications.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you understand the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Next Era Manuka Honey Skincare, we may collect the following categories of personal information:

Contact Information

This may include:

• Name
• Email address
• Mobile or telephone number
• Billing address
• Shipping address

Purchase and Transaction Information

This may include information about:

• Products viewed or added to your cart
• Products purchased
• Orders, returns, exchanges, or cancellations
• Transaction history

• Payment confirmation and related transaction details

Payment card and financial information may be processed by our authorized payment processors. We do not necessarily store complete payment card information ourselves.

Account Information

If you create an account or otherwise interact with our Services, we may collect information such as:

• Username
• Password
• Preferences
• Account settings

Communications

We may collect information that you provide when you contact us through email, customer support, forms, text messaging, social media, or other communication channels.

Device and Usage Information

When you visit or interact with our Services, we may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Operating system
• Unique device or online identifiers
• Pages viewed
• Website activity
• Interaction with emails, advertisements, or marketing communications

We may collect this information through cookies, pixels, analytics tools, and similar technologies.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you make a purchase, create an account, complete a form, subscribe to communications, or contact us.
• Automatically when you visit or interact with our website or Services.
• From service providers that help us operate our business.
• From advertising, analytics, and marketing partners, where permitted by applicable law.
• From social media platforms or other third-party services when you choose to interact with us through those services.

3. How We Use Your Personal Information

We may use your personal information to:

Provide Our Products and Services

Including to:

• Process and fulfill orders.
• Process payments.
• Arrange shipping and delivery.
• Process returns, exchanges, and cancellations.
• Provide customer service.
• Maintain customer accounts.
• Personalize your shopping experience.

Communicate With You

Including to:

• Respond to inquiries.
• Provide customer support.
• Send order confirmations and transactional communications.
• Notify you about account activity or important service information.

Marketing and Promotions

With your consent where required by law, we may use your information to send:

• Promotional emails.
• SMS and RCS text messages.
• Product announcements.
• Special offers and promotions.
• Cart reminders.
• Personalized product recommendations.
• Other marketing communications relating to Next Era Manuka Honey Skincare.

You may opt out of marketing communications at any time as described below.

Improve and Protect Our Business

We may use personal information to:

• Analyze website and customer activity.
• Improve our products and Services.
• Understand customer preferences.
• Detect and prevent fraud or unauthorized activity.
• Protect the security and integrity of our Services.
• Comply with applicable laws and legal obligations.
• Enforce our Terms and other policies.

4. SMS and RCS Messaging

Next Era Manuka Honey Skincare may offer customers the opportunity to receive marketing and informational communications through SMS and Rich Communication Services (“RCS”).

If you voluntarily provide your mobile phone number and affirmatively opt in to receive text messages from us, we may send you marketing and/or informational messages, including, for example:

• Promotions and special offers.
• Product announcements.
• New product launches.
• Abandoned cart reminders.
• Order updates and other transactional notifications.
• Customer service and account-related communications.

Your Consent

By opting in to receive text messages, you consent to receive SMS and/or RCS messages from Next Era Manuka Honey Skincare in accordance with the terms presented to you at the time of opt-in.

Consent to receive marketing text messages is not a condition of purchasing any product or service from us.

Because RCS and SMS may be delivered through the same text messaging ecosystem, an eligible subscriber may receive messages through RCS when available, with SMS used as a fallback where applicable.

Text Message Consent and Sharing

We do not sell, rent, or share your mobile phone number, SMS opt-in consent, RCS opt-in consent, or text messaging consent with third parties for their own marketing or promotional purposes.

Text messaging opt-in consent and consent records will not be shared with any third party except as necessary to provide and support our messaging services, to comply with applicable law, or as otherwise required to protect the rights, safety, and security of Next Era Manuka Honey Skincare, our customers, or others.

We may use authorized service providers, including messaging and customer engagement platforms, to help us deliver, manage, and analyze communications that you have agreed to receive. These providers are permitted to process applicable information only as necessary to provide services to us and in accordance with applicable agreements and laws.

Opting Out of Text Messages

You may opt out of marketing text messages at any time by replying STOP to a message you receive from us or by using another available unsubscribe method.

Opt-out requests apply to marketing text messaging, including applicable SMS and RCS communications. You may also use the native blocking or opt-out features available through your messaging application where supported.

For assistance, reply HELP where available or contact us using the contact information provided below.

Message frequency varies. Message and data rates may apply.

For additional information about our text messaging program, please review our applicable Terms of Service and Messaging Terms.

5. How We Share Personal Information

We may disclose personal information to trusted third parties when necessary to operate our business and provide our Services, including:

Service Providers

Such as providers that assist with:

• Website hosting and ecommerce services.
• Payment processing.
• Shipping and fulfillment.
• Customer support.
• Email, SMS, and RCS communications.
• Data analytics.
• Advertising and marketing.
• Cloud storage and technology services.

Shopify

Our store is powered by Shopify. Shopify may collect and process personal information to provide and improve ecommerce and related services.

Advertising and Analytics Partners

We may work with advertising, analytics, and marketing partners to measure website activity, deliver advertising, and better understand customer interactions.

Depending on your location and applicable law, you may have the right to opt out of certain sharing or processing of your personal information for targeted advertising purposes.

Legal and Business Purposes

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws or legal processes.
• Respond to lawful requests from government authorities.
• Protect our rights, property, customers, or business.
• Detect or prevent fraud or security incidents.
• Enforce our agreements and policies.
• Complete a merger, acquisition, financing, bankruptcy, or other business transaction.

Except as described above, we do not sell or share your text messaging opt-in consent with third parties for their own marketing or promotional purposes.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

• Remember your preferences.
• Keep our website functioning properly.
• Understand website traffic and performance.
• Analyze customer behavior.
• Personalize content and advertising.
• Measure marketing effectiveness.

You may be able to control certain cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

7. Third-Party Websites and Services

Our website may contain links to websites, applications, social media platforms, or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party services. We encourage you to review the privacy policies of any third-party website or service before providing personal information.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our Services.
• Maintain business and transaction records.
• Comply with legal and regulatory obligations.
• Resolve disputes.
• Enforce our agreements.
• Protect our business and customers.

The length of time we retain information may vary depending on the nature of the information and the purpose for which it was collected.

10. Children's Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to review and address the request.

11. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Request a copy of certain personal information.
• Opt out of certain targeted advertising or data sharing.
• Withdraw consent where processing is based on consent.

You may also opt out of promotional emails by clicking the unsubscribe link included in our marketing emails.

To exercise applicable privacy rights, please contact us using the information below.

We may need to verify your identity before processing certain requests.

12. International Data Transfers

Your personal information may be collected, stored, processed, or transferred to countries outside the country in which you reside.

Where required by applicable law, we will take appropriate measures designed to provide adequate protection for personal information transferred internationally.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, or Services.

When we make changes, we will post the updated Privacy Policy on our website and revise the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Next Era Manuka Honey Skincare

Website: nexteraskin.com
Email: pamelajones@nexteraskin.com
Phone: +1 318-957-1243
Mailing Address: 19433 Weiser Ave., Carson, CA 90746, United States

For purposes of applicable data protection laws, Next Era Manuka Honey Skincare may act as the controller of your personal information, depending on the applicable law and the nature of the processing.